Terms of Service

These Terms of Service govern your use of the LK Metal Products Ltd. website and any purchases, services, accounts, or resources made available through our website. By accessing or using this website, creating an account, or placing an order, you agree to these Terms of Service.

About LK Metal Products Ltd.

LK Metal Products Ltd. is a heating, ventilation, and air conditioning (HVAC) wholesale distributor serving contractors, trade professionals, and other customers. Certain products, pricing, services, and areas of this website may be restricted to approved trade or contractor customers.

Website Use

You may use this website for lawful purposes and to obtain information about products and services offered by LK Metal Products Ltd.

You agree not to misuse the website, interfere with its operation, attempt to gain unauthorized access to restricted areas, or use information obtained through the website for fraudulent or unlawful purposes.

We reserve the right to modify, suspend, restrict, or discontinue any portion of the website at any time.

Contractor & PRO Accounts

Certain products, pricing, promotions, resources, and ordering capabilities may only be available to approved LK Metal PRO or contractor customers.

Account approval is at the discretion of LK Metal Products Ltd. We may request information necessary to verify a business or trade account before providing access.

Account holders are responsible for maintaining the confidentiality of their login credentials and for activity conducted through their account.

Pricing, products, promotions, and other information available through a restricted account are intended for the authorized account holder and may be subject to change.

LK Metal Products Ltd. reserves the right to approve, decline, suspend, or revoke account access where appropriate.

Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, documentation, compatibility information, and other content displayed on our website are accurate.

However, manufacturers may change products, specifications, documentation, packaging, features, or availability without notice. Product images may also differ slightly from the actual product.

Information provided on this website should not replace manufacturer documentation, applicable codes, installation instructions, or professional HVAC judgment.

Customers and contractors are responsible for confirming that equipment, parts, accessories, filters, and other products are appropriate for their intended application before ordering or installation.

Pricing

Prices are subject to change without notice.

Certain pricing may only be available to approved contractor or PRO customers and may vary based on customer account, product, quantity, promotion, manufacturer program, or other applicable factors.

Due to unforeseen surtaxes, tariffs, duties, or other cost increases arising from Canadian–U.S. trade measures or negotiations, prices and quotations are subject to change without notice, including after a quotation has been issued and prior to order acceptance or fulfillment.

While we make reasonable efforts to ensure pricing is accurate, errors may occasionally occur. LK Metal Products Ltd. reserves the right to correct pricing errors and to cancel or modify an affected order before fulfillment.

Taxes, shipping, freight, delivery, tariffs, duties, and other applicable charges may be added where required.

Orders

Submitting an order through our website does not necessarily constitute final acceptance of the order.

Orders may be subject to review for product availability, pricing, account status, payment authorization, shipping or delivery requirements, and other applicable conditions.

LK Metal Products Ltd. reserves the right to refuse, cancel, limit, or modify an order where reasonably necessary, including in cases of pricing errors, inventory discrepancies, suspected fraud, product discontinuation, or other circumstances affecting our ability to fulfill the order.

If payment has already been collected for an order that we are unable to fulfill, the applicable amount will be refunded or credited as appropriate.

Product Availability

Product availability and inventory information are subject to change without notice.

A product appearing on our website does not guarantee that it is currently available for immediate pickup, delivery, or shipment.

Backorders, manufacturer delays, inventory discrepancies, transfers, and other circumstances may affect availability and fulfillment times.

Please contact LK Metal Products Ltd. if you require confirmation of availability before scheduling an installation or job.

Installation & Professional Use

HVAC equipment and components may require installation, service, commissioning, or diagnosis by appropriately qualified professionals.

LK Metal Products Ltd. is not responsible for improper product selection, installation, servicing, modification, application, or use.

Contractors and installers are responsible for following applicable manufacturer instructions, building codes, safety requirements, regulations, and industry standards.

Warranties

Products sold by LK Metal Products Ltd. may be covered by warranties provided by their respective manufacturers or by separately purchased warranty or protection programs.

Warranty terms, registration requirements, exclusions, claim procedures, and coverage periods vary by manufacturer and program.

Customers and contractors are responsible for completing any required product registration within the timeframe established by the manufacturer or warranty provider.

Unless specifically stated otherwise, LK Metal Products Ltd. does not independently extend or replace a manufacturer's warranty.

Additional warranty or protection programs offered through LK Metal Products Ltd. are subject to the terms and conditions applicable to those individual programs.

Returns & Refunds

Returns, cancellations, exchanges, and refunds are governed by our Return & Refund Policy.

Products that have been installed, used, altered, damaged, specially ordered, or otherwise made unsuitable for resale may not be eligible for return.

Please review our Return & Refund Policy or contact LK Metal Products Ltd. before returning a product.

Shipping, Delivery & Pickup

Shipping, delivery, freight, and pickup arrangements are subject to product availability, location, order size, and other applicable conditions.

Delivery dates and estimated arrival times are not guaranteed unless specifically confirmed by LK Metal Products Ltd.

Additional terms may apply to oversized equipment, freight shipments, special orders, or deliveries requiring special handling.

Third-Party & Manufacturer Resources

Our website may contain links to manufacturer websites, product registration portals, warranty providers, technical documentation, training resources, or other third-party services.

These resources are provided for convenience. LK Metal Products Ltd. does not control third-party websites and is not responsible for their availability, content, privacy practices, terms, or accuracy.

Intellectual Property

Unless otherwise indicated, website content created by LK Metal Products Ltd., including text, graphics, layouts, branding, and other original materials, is owned by or licensed to LK Metal Products Ltd. and may not be reproduced or commercially used without permission.

Manufacturer names, logos, trademarks, product images, and related materials remain the property of their respective owners.

Limitation of Liability

To the extent permitted by applicable law, LK Metal Products Ltd. will not be liable for indirect, incidental, special, or consequential losses resulting from the use of this website or products purchased through it.

Nothing in these Terms of Service is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable law.

Privacy

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable privacy laws.

Changes to These Terms

LK Metal Products Ltd. may update these Terms of Service from time to time to reflect changes to our website, services, business practices, or legal requirements.

The most current version will be posted on this website.

Governing Law

These Terms of Service are governed by the applicable laws of the Province of Ontario and the federal laws of Canada applicable therein.

Contact Us

Questions regarding these Terms of Service can be directed to LK Metal Products Ltd. using the contact information provided on our website.