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CUSTOMER RESOURCES
Warranty
Submit your warranty claim here.
RGA Returns
Submit a return authorization request for defective products.
Credit Application
Interested in credit terms? Submit an application for review and approval.
Contact Us
Get in touch with our team for technical support and inquiries.
PRODUCTS, WARRANTY & SUPPORT
WARRANTY
Do you provide warranty support, financing, and rebate assistance?
Yes. We assist with manufacturer warranties, financing
programs, rebates, and product support.
How do I register equipment for warranty?
Equipment registration can be completed through manufacturer
registration programs. Our team can assist if needed.
What products and brands are supported?
We partner with industry-leading brands such as Armstrong
Air, Airease, Concord, Ducane, MagicPak, Haier, Rinnai, Bradford White,
Lifebreath, and Panasonic, among others. These brands are known for their
reliability, innovation, and performance across residential and commercial HVAC
applications.
How do warranty claims work?
Claims processes vary by manufacturer and product type. Our
team can help coordinate documentation and claim support.
SHIPPING
Do you offer delivery services?
Yes, LK Metal Products offers reliable delivery services
across southwestern Ontario. Our fleet includes crane trucks and delivery vans,
ensuring timely delivery to locations such as Windsor, London,
Kitchener-Waterloo, and more. Regular routes help contractors and engineers
receive products when they need them most
Do you serve beyond Windsor?
Yes, we serve a wide region across southwestern Ontario,
including London, Toronto, Niagara Falls, Kitchener-Waterloo, Sarnia,
Chatham-Kent, and more. Our delivery services ensure customers throughout these
areas receive prompt and reliable support.
RETURNS
What is your return policy?
We accept returns within 30 days of purchase for most
products in original condition. Some restrictions apply.
How do I initiate a return?
Please fill out our Return Form online and a team member will be in touch with your next steps.
Are there restocking fees?
Restocking fees may apply to certain products. Contact us
for details specific to your order.
How long do refunds take?
Refunds are processed within 5-7 business days after we
receive and inspect the returned items.
PRODUCTS
Do you stock replacement parts?
Yes. We maintain inventory of common replacement parts and
can order specialty components as needed.
Can you help with product selection?
Our team can provide technical guidance and product
recommendations based on your specific requirements.
Are technical specifications available?
Yes. Detailed specifications, manuals, and technical
documentation are available for all products.
INSTALLATION
Do you provide installation services?
We can connect you with certified installation partners in
your area for professional installation services.
Are installation guides available?
Yes. Installation manuals and technical guides are included
with equipment and available for download.
Can I get technical support during installation?
Our technical support team is available to assist with
installation questions and troubleshooting.
